Responsible Gambling
Gambling should always be an enjoyable and entertaining activity. We are committed to promoting responsible gambling and ensuring that our players have access to the tools and support they need to stay in control. If gambling is no longer fun and is causing stress, financial difficulty, or relationship problems, it may be time to seek help. Please read the information below to learn more about responsible gambling practices and the resources available to you.
Signs of Problem Gambling
It can sometimes be difficult to recognise when gambling has become a problem. The following signs may indicate that you or someone you know needs help:
- Spending more money on gambling than you can afford to lose
- Feeling the need to gamble with increasing amounts of money to get the same excitement
- Chasing losses by continuing to gamble in an attempt to win back money you have lost
- Lying to friends or family members about how much time or money you spend gambling
- Neglecting work, school, or family responsibilities because of gambling
- Feeling anxious, irritable, or restless when trying to cut down or stop gambling
- Borrowing money or selling possessions to fund gambling activities
- Using gambling as a way to escape problems or relieve feelings of stress or depression
- Repeatedly trying to stop gambling without success
Self-Exclusion Tools
We offer a range of self-exclusion and responsible gambling tools to help you manage your activity and stay in control. These tools include deposit limits, loss limits, session time limits, and the ability to take a temporary break or permanently close your account. You can set or adjust these limits at any time through your account settings. Self-exclusion allows you to restrict your access to our platform for a chosen period of time, helping you take a break when you feel it is necessary. We also support the national self-exclusion scheme GamStop, which allows you to self-exclude from multiple gambling websites at once. We encourage all players to make use of these tools proactively, even if they do not currently feel that gambling is a problem.
Helpful Resources
If you are concerned about your gambling, or the gambling of someone close to you, there are several organisations that provide free, confidential advice and support. Please do not hesitate to reach out to any of the following services:
- BeGambleAware - BeGambleAware offers free information, advice, and support for anyone affected by problem gambling. Their website provides helpful resources including a live chat service and a national helpline available 24 hours a day, 7 days a week.
- GamCare - GamCare is a leading provider of information, advice, and support for anyone affected by gambling problems. They operate the National Gambling Helpline and offer free counselling services, online forums, and a range of recovery programmes.
Remember, help is always available and seeking support is a sign of strength. You do not have to face problem gambling alone.